PRIVACY POLICY

  1. Privacy Policy

This policy (Privacy Policy) explains how Rockwell Media Pty Ltd T/A Polara Media (ACN 164 316 438) and its related bodies corporate (Polara Media or Company) seek to protect the personal information of individuals (you).

Please read this Privacy Policy carefully in order to understand how your personal information is collected, held, used, or otherwise processed by us. The Company reserves the right to make changes or updates to this Privacy Policy from time to time.

  1. How Polara Media Collects Personal Information

Polara Media may collect personal information in three main ways:

  1. Directly from you, when you interact with Polara Media’s services or platforms;
  2. Passively from you, when you interact with Polara Media’s services or platforms; and/or
  3. From third parties in certain circumstances.

The specifics of personal information collected in each situation is discussed further below.

  1. When Polara Media Collects Personal Information and what we Collect
    1. Personal Information Collected Directly

When you engage with the Polara Media services and/or platforms, we may collect the following types of personal information:

  1. Basic user and account information, including your name, mailing address, email address, telephone number, age and birth date;
  2. Enquiry information;
  3. Details of products and/or services you have purchased from us; and
  4. Any information relating to you that you provide to us.
  1. Personal Information Collected Passively

When you engage with the Polara Media services and/or platforms, we may collect the following types of personal information:

  1. Content that is posted and submitted to the Polara Media platforms or on our social media accounts; and
  2. Browser, system and device information regarding devices you use to access Polara Media platforms, including locational information, web data tracking information, device information and system usage information.
  1. Personal Information Collected from Third Parties

In certain circumstances, we may collect personal information about you from third parties. The types of personal information collected include:

  1. Publicly available basic contact and biographical information;
  2. Information that is made available to Polara Media  by a third party service or platform, if you access Polara Media platforms through such services or platforms; and
  3. Third party account information made available to us if you link your Polara Media  platform account or usage to third party services or platforms.
  1. Why Polara Media Collects your Personal Information

Polara Media collects personal information about you so that it can perform its business activities and functions. The main ways we use personal information to achieve these objectives are:

  1. Communication: We may use basic contact, enquiry and feedback in order to communicate with you about enquiries or feedback, interest in the Polara Media platforms or services and to provide information.
  2. Administration and delivery of services and Polara Media platforms: Polara Media will use basic contact information and other organisational information to engage with you in providing the services and Polara Media platforms. Polara Media will also use these types of information for administrative purposes.
  3. Ensuring user safety: Polara Media may use any type of information collected to prevent and address risks to all individuals. For example, Polara Media may use information to investigate suspicious or threatening activity.
  4. Research and development: Polara Media may use personal information to develop, test and improve the Polara Media platforms and services.
  5. Marketing: Subject to law, Polara Media may use basic contact, enquiry and organisational information to provide you with relevant marketing materials and information about Polara Media’s products and services that we consider may be of interest to you. You can opt out of receiving marketing communications by using the opt-out functionality provided in each marketing communication or by contacting us using the contact details below.
  1. Polara Media’s Disclosure of Personal Information

Generally, Polara Media does not disclose personal information to any third parties except:

  1. Law enforcement agencies, or another party that has a legitimate legal right to access the information;
  2. Other third parties with whom Polara Media has a commercial relationship, for example, for business, marketing and related purposes;
  3. In the event that an entity acquires or is considering acquiring ownership or operation of Polara Media or the Polara Media platforms; and/or
  4. To protect the safety of individuals, and the security our platforms.

Generally, Polara Media will not disclose your personal information to entities located outside of Australia.

  1. Polara Media’s Treatment and Storage of Personal Information

Polara Media takes reasonable steps to ensure your personal information is protected from misuse and loss, and from unauthorised access, modification or disclosure. We will use all reasonable endeavours to keep the personal information we collect, hold and use in a secure environment. Notwithstanding the foregoing, we cannot provide a guarantee that the information you supply will be held absolutely secure and any information you provide to us is at your own risk.

As the Polara Media website is linked to the internet, and the internet is inherently insecure, Polara Media cannot provide any assurance regarding the security of transmission of information you communicate to us online. Polara Media also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

  1. Managing your Personal Information
    1. Accessing and Ensuring the Accuracy of Personal Information

Polara Media takes reasonable steps to ensure that the personal information we collect and hold is accurate, up to date and complete. You may request to access or correct of any of the personal information we hold about you at any time by contacting us at the details set out below. Polara Media may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. There may be circumstances in which Polara Media cannot provide you with access to information.

  1. Contacting Polara Media

If you have any questions or queries about this Privacy Policy, please contact us using the details set out below.

Rockwell Media Pty Ltd T/A Polara Media
G14/139 Johnson Street, Byron Bay, NSW 2481
Tel: +61 424 149 995
Email: hello@polara.com.au

This Privacy Policy was last updated on 30 January 2025.

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